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SSE Reward - FAQs

Do I have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric or Atlantic customer to register and purchase presale tickets for The SSE Arena, Wembley and The SSE Hydro?

Yes.

Do I need to be a gas or electricity customer to purchase presale tickets for The SSE Arena, Wembley or The SSE Hydro?

No, you just need to be an existing SSE, SSE Scottish Hydro, SSE SWALEC, SSE Southern Electric or SSE Atlantic customer for any of our services. It's not limited to energy supply only.

Why have I not received my presale email?

Please check your spam folder. If it’s not in your spam folder, please contact customer support at ssereward@sse.com. You don't need your presale email to access presale tickets. You can access presale tickets directly, by logging onto ssereward.com.

How many tickets can I purchase?

Ticket allocations for The SSE Arena, Wembley and The SSE Hydro change on an event-by-event basis and limits will be outlined by the ticketing websites at point of purchase.

When do the presale tickets become available to purchase?

This will usually be up to 48 hours in advance of general release but may vary on occasion and is subject to availability.

I no longer wish to receive emails from SSE Reward, how can I unsubscribe or delete my SSE Reward account?

At the bottom of every SSE Reward email, you will find an ‘unsubscribe’ link – please click on that to stop receiving emails.

If you would like to leave SSE Reward altogether, log into ssereward.com, visit the ‘My Details’ section of the site and at the bottom of that page, you will find a ‘Delete My Account’ option.

Where can I find my SSE customer account number so I can register for SSE Reward?

You can find your account number by logging into your online account, on your e-billing email, or at the top of your bill.

How can I find the venue?

To get more details on the venues please visit www.ssearena.co.uk or www.thessehydro.com

How do I reset my password?

You can reset your password at http://ssereward.com/password by entering your email address and we'll then send you a link to reset your password or if you are still experiencing difficulties email us at ssereward@sse.com.

Am I purchasing the tickets directly from SSE?

No – SSE is providing you with the opportunity to buy tickets in the presale, but your actual purchase will be from the official ticket partner of the venue.

Therefore, tickets and liability for the tickets remain with Ticketmaster® and AXS™. For more information visit...

For The SSE Hydro http://www.ticketmaster.co.uk/help

For The SSE Arena, Wembley: http://www.axs.com/uk/about-terms-of-use.html.

Where can I find details of when my tickets will be dispatched?

Ticketing queries should be directed to the ticket provider from whom you purchased your tickets. For more information visit ...

For The SSE Hydro http://www.ticketmaster.co.uk/help

For The SSE Arena, Wembley: http://www.axs.com/uk/about-terms-of-use.html.

I had a problem at the event. Who should I contact?

If your problem is regarding the event itself, please contact the venue directly on:

The SSE Hydro: info@sec.co.uk

The SSE Arena, Wembley: customerservices@ssearena.co.uk

If your problem is regarding SSE Reward service or SSE facilities at the venue (e.g. The SSE Reward Desk, SSE Energisers or the SSE Reward Lounge), please contact: ssereward@sse.com

I’m attending an event soon but I can’t find where to request an upgrade into the SSE Reward lounge on the SSE Reward website – how can I go about it?

Lounge bookings should be made at point of purchase when buying tickets via SSE Reward. If you are unable to do this or have already purchased your tickets, please speak to an SSE Energiser (they’re easy to spot in their bright blue jackets) or visit the SSE Reward desk when you are at the venue to check if there are lounge places available for the event you are attending.

If there are any spaces available, they are on a first come, first served basis, so make sure you arrive at the venue in plenty of time to make the most of your visit.

I booked my tickets to an SSE venue before I was an SSE customer, so it wasn’t through SSE Reward – can I still request access to the SSE Reward lounge?

Please speak to an SSE Energiser (they’re easy to spot in their bright blue jackets) or visit the SSE Reward desk when you are at the venue to check if there are lounge places available for the event you are attending.

If there are any spaces available, they are on a first come, first served basis, so make sure you arrive at the venue in plenty of time to make the most of your visit.

What will happen if I cease to be an SSE, SSE Scottish Hydro, SSE SWALEC, SSE Southern Electric or SSE Atlantic customer?

We will close your SSE Reward account and you will no longer be able to purchase presale tickets to The SSE Arena, Wembley or The SSE Hydro via the SSE Reward site.

I’m an SSE Airtricity customer and used to get access to tickets for The SSE Arena, Belfast through SSE Reward. Why can’t I do that now?

SSE Airtricity now have a dedicated Reward website for all their customers in Ireland and Northern Ireland. Please visit here to find out more.