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SSE Reward - FAQs

Do I have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or SSE Airtricity customer to register and purchase presale tickets for The SSE Arena, Belfast, The SSE Arena, Wembley and The SSE Hydro

Yes.

Why have I not received my presale e-mail?

Please check your spam folder as your presale email may have gone in here. If it is not in your spam folder please contact customer support at support@ssereward.com.

Do I need to be a gas or electricity customer to purchase presale tickets for The SSE Arena, Belfast, The SSE Arena, Wembley or The SSE Hydro?

No, you just have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or SSE Airtricity customer for any of our products.

How many tickets can I purchase?

Up to 8 tickets for any act with Ticketmaster® and up to 6 tickets with AXS™. Ticket allocations for The SSE Arena, Belfast can change on an event-by-event basis.

When do the presale tickets become available to purchase?

This will normally be up to 48 hours in advance of general release. * Subject to availability.

What will happen if I cease to be a SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or SSE Airtricity customer?

We will close your account and you will no longer be able to purchase presale tickets to The SSE Arena, Belfast, The SSE Arena, Wembley or The SSE Hydro via the SSE Reward site.

Where can I find my account number?

You can find your account number by logging into your online account, on your ebilling email, or at the top of your bill.

How can I find the venue?

To get more details on the venues please visit www.ssearenabelfast.com, www.ssearena.co.uk or www.thessehydro.com

How do I reset my password?

You can reset your password at http://ssereward.com/password by entering your email address and we'll then send you a link to reset your password or if you are still experiencing difficulties email us at support@ssereward.com.

Am I purchasing the tickets from SSE Reward?

The tickets and liability for the tickets reside with Ticketmaster® and AXS™. For more information visit http://www.ticketmaster.ie/help, http://www.ticketmaster.co.uk/help or http://www.axs.com/uk/about-terms-of-use.html.

Where can I find details of when my tickets will be dispatched?

To find out more about the ticketing process visit http://www.ticketmaster.ie/help, http://www.ticketmaster.co.uk/help or http://www.axs.com/uk/about-terms-of-use.html.