FAQs

Ticket Soup

Q. Do I have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or Airtricity customer to register and purchase pre-sale tickets for The SSE Hydro?

A. Yes.

Q. Why have I not received my pre-sale e-mail?

A. Please check your spam folder as your pre-sale email may have gone in here. If it is not in your spam folder please contact customer support at support@ssereward.com.

Q. Do I need to be a gas or electricity customer to purchase pre-sale tickets for The SSE Hydro?

A. No, you just have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or Airtricity customer for any of our products.

Q. How many tickets can I purchase?

A. Up to 10 for any act.

Q. When do the pre-sale tickets become available to purchase?

A. This will normally be up to 48 hours in advance of general release.

Q. Why have I not received an activation email?

A. During periods of heavy activity it can take up to 24 hours for this to be sent. If after 24 hours you still haven't received the activation email please contact customer support at support@ssereward.com.

Q. What will happen if I cease to be a SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or Airtricity customer?

A. We will close your account and you will no longer be able to purchase pre-sale tickets to The SSE Hydro via the SSE Reward site.

Q. Where can I find my account number?

A. You can get that from your latest bill.

Q. How can I find the venue?

A. To get more details on the venue please visit http://www.thehydro.com.

Q. How do I reset my password?

A. You can reset your password at https://ssereward.com/password by entering your email address and we’ll then send you a link to reset your password or if you are still experiencing difficulties email us at support@ssereward.com.

Q. Am I purchasing the tickets from SSE Reward?

A. The tickets and liability for the tickets reside with ticketSoup.com® for more information visit http://ticketsoup.com/terms-conditions/default.aspx.

Q. Where can I find details of when my tickets will be dispatched?

A. To find out more about the ticketing process visit http://www.ticketsoup.com/help/default.aspx.