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SSE Reward - FAQs

Do I have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or Airtricity customer to register and purchase pre-sale tickets for The SSE Hydro or The SSE Arena, Wembley?

Yes.

Why have I not received my pre-sale e-mail?

Please check your spam folder as your pre-sale email may have gone in here. If it is not in your spam folder please contact customer support at support@ssereward.com.

Do I need to be a gas or electricity customer to purchase pre-sale tickets for The SSE Hydro or The SSE Arena, Wembley?

No, you just have to be an existing SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or Airtricity customer for any of our products.

How many tickets can I purchase?

Up to 8 tickets for any act with Ticketmaster® and up to 6 tickets with AXS™.

When do the pre-sale tickets become available to purchase?

This will normally be up to 48 hours in advance of general release. * Subject to availability.

What will happen if I cease to be a SSE, Scottish Hydro, SWALEC, Southern Electric, Atlantic or Airtricity customer?

We will close your account and you will no longer be able to purchase pre-sale tickets to The SSE Hydro or The SSE Arena, Wembley via the SSE Reward site.

Where can I find my account number?

You can find your account number by logging into your online account, on your ebilling email, or at the top right hand corner of your bill.

How can I find the venue?

To get more details on the venues please visit www.ssearena.co.uk or www.thessehydro.com

How do I reset my password?

You can reset your password at http://ssereward.com/password by entering your email address and we'll then send you a link to reset your password or if you are still experiencing difficulties email us at support@ssereward.com.

Am I purchasing the tickets from SSE Reward?

The tickets and liability for the tickets reside with Ticketmaster® and AXS™. For more information visit http://www.ticketmaster.co.uk/h/help.html?tm_link=tm_homeA_i_help or http://www.axs.com/uk/about-terms-of-use.html.

Where can I find details of when my tickets will be dispatched?

To find out more about the ticketing process visit http://www.ticketmaster.co.uk/h/help.html?tm_link=tm_homeA_i_help or http://www.axs.com/uk/about-terms-of-use.html.